Return Policy

Returns
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start the return process complete the form that can be found here.

Once your form has been completed and submitted. A representative from River of Goods will reach out to you. 

Shipping is non-refundable and return shipping is not covered and must be paid at the expense of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at.. CustomerReturns@riverofgoods.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right at no additional cost to you. You may contact us here.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept returns on gift cards.