Frequently Asked Questions
If you’re not completely satisfied with your purchase,
please reach out to our customer service department at customerservice@riverofgoods.com
or click here. River of Goods accepts returns within 30 days of original
purchase. We also offer any needed replacement parts and additional support for
installation, cleaning and use questions that may help you love your item
instead of returning it.
Once we have received the order return, the refund will be processed within 14 business days.
All orders ship from our facility in St. Paul, MN. Customers will need to pay for shipping. Customers will be able select between varying service speeds with shipping carrier FedEx. We pull live rates from our FedEx carrier to try to get the most competitive and affordable rates for customers.
We have a standard processing lead time of one business day. Orders placed before 2:00 PM CST are typically processed and shipped the same day; otherwise, they will be shipped on the following business day. Please note that this excludes orders with priority shipping, which may be expedited accordingly. We do not process or ship orders on weekends.
If you want to change your order, please use our contact form and include your purchase order number within the message. We will see what is still possible.
As soon as your order is shipped we will send you a track & trace code by email. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please use our contact form and include your purchase order number we will contact the shipping company.
Online Account Related FAQ
No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.
If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.